Austin FC Implements New Bag Policy for Stadium Safety
What You Need to Know for Gameday
Austin FC's Q2 Stadium enforces a strict bag policy to enhance security and streamline entry for fans. The stadium prohibits all bags, backpacks, and other carriers, with limited exceptions for small clutch purses, medical bags, childcare bags, and cultural bags. This policy aims to create a safer environment while minimizing wait times at security checkpoints.
Fans planning to attend matches should be aware of the bag restrictions before arriving at Q2 Stadium. Those needing to bring items can utilize bag check lockers available for a fee at the Northwest and Southwest Gates. The stadium also operates as a cashless facility, offering Netspend cash cards at Guest Services for those who prefer not to use digital payment methods.
To make game day experiences smoother, Austin FC encourages fans to download the official mobile app. This tool provides access to mobile ticketing and allows for convenient food, drink, and merchandise ordering within the stadium. By familiarizing themselves with these policies, supporters can focus on enjoying the match and supporting their team.
General Bag Policy at Q2 Stadium
Q2 Stadium enforces a strict bag policy to ensure fan safety and streamline entry. Only small clutch purses, medical bags, and childcare bags are allowed inside.
Clear bags are not permitted, contrary to policies at some other venues. Prohibited items include backpacks, large purses, camera bags, and coolers.
Security conducts thorough screenings at all entry points. Fans should arrive early to allow time for this process.
For those needing to store items, Q2 Stadium offers bag check lockers:
Located at Northwest and Southwest Gates
$10 fee per locker
First-come, first-served basis
Open 45 minutes before gates
Available up to 1 hour after event ends
Guest Services can assist with questions about the bag policy. They are located on the Main Concourse behind Section 124.
Fans are encouraged to review the full policy before attending events to ensure a smooth entry experience.
Permitted and Prohibited Items
Q2 Stadium enforces a strict bag policy to ensure safety and smooth entry for all attendees. Only a few types of bags are permitted inside the venue.
Medical bags and childcare bags are allowed, subject to inspection. Small clutch purses measuring 4.5" x 6.5" or smaller can also be brought in.
All other bags, including backpacks, large purses, and coolers, are prohibited. Clear bags are not permitted, despite being allowed at some other venues.
For those needing to store items, bag check lockers are available. Located at the Northwest and Southwest Gates, these lockers can be rented for $10 on a first-come, first-served basis.
The stadium is a cashless facility. Fans can exchange cash for Netspend cards at Guest Services behind Section 124 if needed.
Prohibited items extend beyond bags. Luggage, computer bags, and briefcases are not allowed. Fans should check the official Austin FC website for a complete list of banned items before attending an event.
Special Considerations
Austin FC's bag policy includes important exceptions for essential items and specific needs. These allowances ensure accessibility and accommodation for all fans attending matches at Q2 Stadium.
Medical Necessities
Medical bags are permitted into Q2 Stadium, regardless of size. These bags must contain necessary medical equipment or supplies. Fans should be prepared to have medical bags inspected at security checkpoints. Common medical items allowed include:
Prescription medications
EpiPens
Insulin and diabetes supplies
Portable oxygen tanks
Stadium staff are trained to handle medical bags discreetly and efficiently. Fans with medical needs are encouraged to arrive early to allow extra time for security screening.
Childcare Equipment
Parents and guardians may bring childcare bags into Q2 Stadium. These bags can contain essential items for infants and young children. Permitted childcare items include:
Diapers and wipes
Baby formula and bottles
Baby food
Pacifiers
Childcare bags are subject to inspection at entry points. Clear bags are recommended for faster entry, though not required for childcare items. Strollers are not allowed inside the stadium but can be checked at designated areas.
Cultural and Religious Accommodations
Q2 Stadium respects cultural and religious needs regarding bags and personal items. Fans requiring special accommodations should contact Austin FC's guest services in advance. Examples of permitted items include:
Prayer rugs
Religious headwear
Ceremonial objects
Security staff are trained to handle cultural and religious items respectfully. In some cases, alternative screening procedures may be used. Austin FC aims to create an inclusive environment while maintaining safety protocols.
Getting to Q2 Stadium
Q2 Stadium offers multiple transportation options for Austin FC fans. Convenient parking, public transit, rideshare services, and bike valet are available to suit different needs and preferences.
Parking Information
Q2 Stadium provides on-site and nearby parking options. Fans can pre-purchase parking passes through Pavemint for guaranteed spots. On-site lots open 3 hours before kickoff. Limited free street parking is available in surrounding neighborhoods, but arrive early as these fill up quickly.
Accessible parking spaces are located in Lot A, closest to the stadium entrance. A valid accessible parking placard or license plate is required.
Public Transportation Options
CapMetro offers several convenient public transit options to Q2 Stadium. The MetroRail Red Line stops at McKalla Station, just steps from the stadium entrance. Trains run every 30 minutes on game days.
MetroRapid 803 bus service provides frequent rides to Q2 Stadium from downtown Austin and other areas. Buses stop at the McKalla/Q2 Stadium station on Braker Lane.
Capital Metro increases service frequency on game days to accommodate crowds. Check the CapMetro app for real-time arrival information and to purchase mobile tickets.
Rideshare and Bike Valet
A designated rideshare pickup/dropoff zone is located on Bright Verde Way, east of the stadium. Follow signs and stadium staff directions to find the area easily.
Bike riders can take advantage of free bike valet service. The secure bike parking area is located near the southwest stadium entrance. Bike valet opens 2 hours before kickoff and closes 1 hour after the final whistle.
Electric scooters are not permitted on stadium property. Designated scooter parking areas are available on surrounding streets.
Ticketing and Entry
Austin FC utilizes mobile ticketing for all events at Q2 Stadium. Fans can access their digital tickets through the Austin FC and Q2 Stadium mobile app.
The SeatGeek Ticket HQ is located on the northeast side of the stadium. Fans with ticketing questions can contact them at 512-953-2858 or via email.
Q2 Stadium opens its gates 90 minutes before kickoff for most matches. Arriving early is recommended to allow time for security screening and entry procedures.
Fans should have their mobile tickets pulled up and ready to scan before reaching the entry gates. This helps keep lines moving efficiently.
Important items for entry:
Mobile ticket
Valid ID
Any approved bags/items
The stadium enforces a clear bag policy. Only small clutches, medical bags, and diaper bags are permitted. All other bags are prohibited.
Q2 Stadium is a cashless facility. Credit/debit cards are accepted at concession stands and merchandise locations throughout the venue.
Stadium Amenities
Q2 Stadium offers a range of amenities to enhance the fan experience. From diverse dining options to exclusive merchandise and convenient facilities, the stadium aims to provide comfort and enjoyment for all attendees.
Food and Beverage Options
Q2 Stadium features an array of food and beverage choices throughout its concourses. Local flavors and popular chains are represented, catering to various tastes and dietary preferences. The stadium houses multiple bars and clubs, including the Captain Morgan Club and SciPlay Sports Bar, where fans can enjoy drinks before, during, and after matches.
Mobile ordering is available for food and beverages, allowing fans to skip lines and have items delivered to their seats. The H-E-B Plaza serves as a popular gathering spot, offering additional dining options and a festive atmosphere.
Merchandise and Shopping
Fans can purchase official Austin FC gear and souvenirs at multiple locations within the stadium. The main team store stocks a wide selection of jerseys, apparel, and accessories. Smaller kiosks and pop-up shops are scattered throughout the concourses, providing convenient access to merchandise.
Mobile ordering is also available for merchandise, allowing fans to browse and purchase items from their seats. Exclusive match-day items and limited-edition collectibles are often available, giving supporters unique ways to show their team pride.
Guest Services and Facilities
Q2 Stadium prioritizes guest comfort with various amenities and services. The Lexus Club offers a premium experience with upscale dining and exclusive views. Guest Services stations are located on the main concourse, providing assistance with inquiries, lost and found items, and accessibility needs.
The stadium operates as a cashless facility, with cash-to-card kiosks available for those who need to convert cash. Mobile ticketing is the primary method of entry, streamlining the admission process. Bag lockers are provided for a fee, allowing guests to store items that don't meet the stadium's bag policy.
Accessibility and Mobility Services
Q2 Stadium provides comprehensive accessibility and mobility services for all fans. Wheelchair accessible seating is available throughout the venue, ensuring optimal viewing experiences for guests with mobility needs.
Guest Services stations are located on every level of the stadium. These stations offer assistance with accessibility concerns, provide information, and can help arrange for additional support if needed.
For fans using mobility devices, dedicated pathways and elevators ensure easy navigation throughout Q2 Stadium. Accessible restrooms are conveniently placed on all levels.
A limited number of wheelchairs are available for loan on a first-come, first-served basis. Guests can request this service at any Guest Services location.
Q2 Stadium offers a Bike Valet service for cyclists attending events. This secure storage option encourages eco-friendly transportation to matches and other stadium events.
Service animals assisting guests with disabilities are welcome in all areas of Q2 Stadium. Staff members are trained to accommodate these animals and their handlers.
For hearing-impaired guests, assistive listening devices are available at no cost from Guest Services. These devices enhance the audio experience during matches and events.
Safety and Security
Q2 Stadium prioritizes fan safety through comprehensive security measures. All visitors undergo screening upon entry to ensure a secure environment for everyone.
Prohibited items include weapons, fireworks, and drones. Fans should review the full list of restricted items before arriving at the stadium.
Security personnel are stationed throughout the venue to assist with any concerns. Surveillance cameras monitor public areas to enhance safety.
The stadium employs a clear bag policy to expedite entry and improve security. Only small clutch purses, medical bags, and childcare bags are permitted inside.
Q2 Stadium offers bag check lockers for a $10 fee. These are available on a first-come, first-served basis at the Northwest and Southwest Gates.
A Lost and Found service is available for misplaced items. Fans can inquire about lost belongings at Guest Services or contact stadium staff for assistance.
In case of emergencies, trained staff and medical personnel are on-site. Clearly marked exits and emergency procedures ensure swift evacuation if needed.
Stadium Policies
Q2 Stadium implements various policies to enhance the fan experience and promote responsible practices. These policies cover important aspects of stadium operations and environmental initiatives.
Lost and Found
Q2 Stadium operates a Lost and Found service to assist fans who misplace items during events. Fans can report lost items to Guest Services located on the Main Concourse behind Section 124. The stadium staff collects and logs found items, storing them securely until claimed.
To retrieve lost items, fans must provide a detailed description and proof of ownership. Unclaimed items are held for a specified period before being donated or disposed of according to stadium guidelines.
For inquiries about lost items after an event, fans can contact the stadium via email at [email protected]
Sustainability Initiatives
Q2 Stadium is committed to reducing its environmental impact through various sustainability measures. The venue uses energy-efficient LED lighting throughout the facility, significantly lowering electricity consumption.
Water conservation efforts include low-flow fixtures in restrooms and drought-resistant landscaping around the stadium grounds. The stadium also implements a comprehensive recycling program, with clearly marked bins placed throughout the concourses.
Q2 Stadium partners with local organizations to compost food waste from concessions. This initiative diverts a substantial amount of organic material from landfills, supporting Austin's broader sustainability goals.
Matchday Experience
Fans attending Austin FC matches at Q2 Stadium can expect an exciting atmosphere on matchday. The stadium opens its gates 90 minutes before kickoff, allowing supporters to arrive early and soak in the pre-game buzz.
Upon entry, fans encounter a vibrant concourse filled with food and beverage options. Local flavors and stadium classics are available, catering to diverse tastes. Merchandise stands offer the latest Austin FC gear for those looking to show their team colors.
The Austin FC mobile app enhances the matchday experience. Supporters can access mobile tickets, order food and drinks, and stay updated on team news directly from their smartphones.
Q2 Stadium's cashless system streamlines transactions throughout the venue. Fans can use credit cards or mobile payment methods for all purchases. Cash-to-card kiosks are available for those who need to convert cash.
As kickoff approaches, the energy builds. Fans take their seats, joining in pre-match chants and rituals. The stadium's design ensures excellent sightlines from every section, immersing supporters in the action.
Throughout the match, the atmosphere remains electric. Chants, drums, and cheers create a lively backdrop to the on-field drama. The passion of Austin FC fans contributes significantly to the unique matchday experience at Q2 Stadium.
